"Moving isn’t just about getting from point A to point B—it’s about turning a new house into a home. At Kentuckiana Moving, we make sure the journey is as smooth as the destination." – Jonathan Richards, Owner of Kentuckiana Moving

Top Questions to Ask Before Hiring a Moving Company

Hiring a moving company is a significant step in ensuring a smooth and stress-free move. However, not all moving companies offer the same level of service, transparency, or expertise. Asking the right questions before hiring can help you choose a trustworthy and reliable partner for your relocation.

At Kentuckiana Moving, we believe in open communication and transparency. In this guide, we’ll share the top questions you should ask any moving company and explain how we answer each one to give you peace of mind during your move.

Essential Questions to Ask Your Moving Company

1. Are You Licensed and Insured?
Licensing and insurance are critical for protecting your belongings and ensuring the company operates legally.

• What to Look For: Verify that the company has a valid U.S. Department of Transportation (DOT) number and adequate insurance coverage for damages or losses.

• Kentuckiana Moving’s Answer: We are fully licensed and insured, meeting all state and federal requirements to guarantee the safety of your move.

2. What Services Do You Offer?
Moving needs vary widely, from basic transportation to full-service packing and storage.

• What to Look For: Ensure the company offers services that match your specific requirements, such as packing, furniture disassembly, or climate-controlled storage.

• Kentuckiana Moving’s Answer: We provide a full range of services, including packing, unpacking, furniture assembly, storage solutions, and specialized moving for large or delicate items.

3. Do You Have Experience With My Type of Move?
Experience is vital, especially for specialized moves such as long-distance relocations, office moves, or handling fragile items.

• What to Look For: Confirm the company has expertise in moves like yours and can handle any challenges.

• Kentuckiana Moving’s Answer: We have extensive experience in residential, commercial, and long-distance moves, as well as expertise in handling unique items like pianos and antiques.

4. Can You Provide References or Reviews?
Customer feedback is a valuable indicator of a company’s reliability and quality of service.

• What to Look For: Look for online reviews, testimonials, or references from previous customers.

• Kentuckiana Moving’s Answer: We’re proud of our stellar reputation and encourage you to check our online reviews and testimonials from satisfied clients.

5. How Do You Calculate Moving Costs?
Understanding how a company determines pricing can help you avoid hidden fees or unexpected charges.

• What to Look For: Transparent pricing based on factors like distance, weight, labor, and additional services.

• Kentuckiana Moving’s Answer: We provide upfront, detailed estimates based on your specific needs. There are no hidden fees—what we quote is what you pay.

6. Do You Offer a Written Estimate?
A written estimate ensures clarity and helps you compare options.

• What to Look For: Request binding or not-to-exceed estimates to avoid surprises.

• Kentuckiana Moving’s Answer: We always provide written estimates, detailing every service and cost to ensure transparency.

7. What Is Your Cancellation or Rescheduling Policy?
Life happens, and plans can change. It’s essential to understand the company’s flexibility in handling adjustments.

• What to Look For: Fair cancellation or rescheduling policies with reasonable notice periods.

• Kentuckiana Moving’s Answer: We offer flexible policies to accommodate changes, as long as you provide sufficient notice.

8. How Do You Handle Damages or Lost Items?
Even with professional movers, accidents can happen. Ensure the company has a clear process for addressing damages.

• What to Look For: Coverage options and a straightforward claims process.

• Kentuckiana Moving’s Answer: We take every precaution to protect your belongings. In the rare event of damage, our insurance and claims process ensures fair compensation.

9. Do You Provide Packing Supplies and Services?
Many movers offer packing materials or full-service packing, saving you time and effort.

• What to Look For: Availability of high-quality packing supplies and professional packing services.

• Kentuckiana Moving’s Answer: We provide premium packing materials and professional packing/unpacking services to keep your items safe during transit.

10. Are There Any Items You Can’t Move?
Certain items, like hazardous materials, plants, or valuables, may be restricted by moving companies.

• What to Look For: A clear list of prohibited items to avoid surprises on moving day.

• Kentuckiana Moving’s Answer: We’ll provide you with a detailed list of restricted items and help you find alternative solutions for transporting them.

11. What Steps Do You Take to Protect Furniture and Fragile Items?
Protecting your belongings during transit is a top priority.

• What to Look For: Assurance of padding, wrapping, and secure handling of furniture and breakables.

• Kentuckiana Moving’s Answer: We use high-quality padding, stretch wrap, and custom packing techniques to protect furniture and fragile items during the move.

12. How Do You Ensure Timely Delivery?
Punctuality is crucial, especially for long-distance or time-sensitive moves.

• What to Look For: A detailed timeline and communication throughout the process.

• Kentuckiana Moving’s Answer: We pride ourselves on meeting deadlines and keeping clients informed every step of the way.

How Kentuckiana Moving Answers Your Questions

At Kentuckiana Moving, transparency and customer satisfaction are at the heart of our business. We’re here to address all your concerns, ensuring you feel confident and informed before, during, and after your move.

• Licensed and Insured: Fully compliant with state and federal regulations.

• Comprehensive Services: From packing to storage, we handle it all.

• Proven Track Record: Read our glowing reviews to see what sets us apart.

• Fair Pricing: No hidden fees, ever.

• Damage Protection: Professional handling and clear claims processes for peace of mind.

Frequently Asked Questions (FAQs)

Why should I ask for a written estimate?
A written estimate ensures transparency and allows you to compare costs with other movers.

How do I verify a moving company’s license?
Check for a valid DOT number through the FMCSA (Federal Motor Carrier Safety Administration) website.

What items should I avoid packing?
Items like flammable materials, perishable food, and personal documents are typically restricted.

What’s the best way to compare moving companies?
Ask the same set of questions to each company, compare written estimates, and read customer reviews.

What if I need to reschedule my move?
Contact your moving company as soon as possible to discuss rescheduling options.

How does Kentuckiana Moving protect fragile items?
We use specialized packing materials, professional techniques, and secure loading practices to ensure your fragile items arrive safely.

Choosing the right moving company is a critical step in ensuring a stress-free relocation. By asking the right questions and working with a trusted partner like Kentuckiana Moving, you can enjoy a smooth, worry-free experience from start to finish.

Contact Kentuckiana Moving today to learn more about our services and get answers to all your moving questions!