147 W Main St New Albany, IN 47150
Serving All Of Kentucky and Indiana
DOT NUMBER: 2933318 | MC NUMBER: 1080511
Terms and Conditions | Kentuckiana Moving
Terms and Conditions
Terms of Use
Please read these Terms of Use ("Terms", "Terms of Use") carefully before using the https://kentuckianamoving.com/ website (the "Service") operated by Kentuckiana Moving ("us", "we", or "our").
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.
Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Kentuckiana Moving and its licensors.
Links to Other Websites
Our Service may contain links to third-party websites or services that are not owned or controlled by Kentuckiana Moving.
Kentuckiana Moving has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Kentuckiana Moving is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
Termination
We reserve the right to terminate or suspend access to our Service immediately, without prior notice or liability, for any reason, including without limitation, if you breach the Terms.
All provisions of the Terms that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
Governing Law
These Terms shall be governed and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions will remain in effect. These Terms constitute the entire agreement between us regarding the Service and supersede any prior agreements we may have had regarding the Service.
Changes to These Terms
We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice before any new terms take effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the updated terms. If you do not agree to the new terms, please stop using the Service.
Contact Us
If you have any questions about these Terms, please contact us.
Our Happy Customers
Thousands of successful moves and counting!
Discover what our satisfied customers have to say. Their testimonials showcase our commitment to delivering a smooth, stress-free moving experience from start to finish.
Shawn, Chris and Gio were Excellent!! They work hard all day went to a warehouse first and then to the Town Home on second floor! They carefully handle things all the time and they took care as they were their own!! I completely recommend Kentuckiana Moving!
Raúl Villarreal
Happy Customer
Dakota, Scott, and Coleman were a great group of guys to get us moved to our new place! They kept us informed and showed up on time. Super efficient and even managed to get everything we wanted moved plus some other items in one trip! Saved us some time and kept all of our stuff safe. Would recommend and definitely will use again if we move.
Katie Ethridge
Happy Customer
Ross, Ty, Corn, Brandon and Shawn are the best. They were fast and efficient. They had to move it into a storage unit. Quite a few people said it wouldn’t all fit but they packed that unit expertly to the very brim. I’ll update in a few months when they have to move it all to the new house.
Barbie Day
Happy Customer
Everything You Need to Know About Your Move
How far in advance should I book my move?
We recommend booking as soon as possible, especially for long-distance moves. Typically, 4-6 weeks ahead is ideal to secure your preferred date and time.
Do you offer packing services?
Absolutely! We offer full-service packing, partial packing, and fragile-only packing to meet your unique needs. Let us handle the heavy lifting!
How are my belongings protected during the move?
Your belongings are our priority. We use premium moving blankets, custom padding, and secure loading techniques to ensure everything arrives safely.
What should I do with items that require special care?
Let us know if you have antiques, artwork, or any delicate items. Our team is trained to handle specialty items with extra attention and care.
Do you offer storage solutions?
Yes, we provide both short-term and long-term storage options for when your new home or office isn’t quite ready yet.
How do you determine the cost of my move?
Costs are based on the distance, volume of items, and additional services like packing or storage. We offer free in-home or virtual estimates to give you a clear idea upfront.
Expert Tips, Tricks, and Preparation for a Stress-Free Move
Ready to make your move easier? Dive into our expert guide filled with proven strategies, practical tips, and must-know tricks to prepare for your big day. Let Kentuckiana Moving take the stress out of your relocation—read now and get a head start on your smooth, successful move!
Key Questions to Ask Moving Companies: A Guide for Hassle-Free Moves
"Moving isn’t just about getting from point A to point B—it’s about turning a new house into a home. At Kentuckiana Moving, we make sure the journey is as smooth as the destination." – Jonathan Richards, Owner of Kentuckiana Moving
Top Questions to Ask Before Hiring a Moving Company
Hiring a moving company is a significant step in ensuring a smooth and stress-free move. However, not all moving companies offer the same level of service, transparency, or expertise. Asking the right questions before hiring can help you choose a trustworthy and reliable partner for your relocation.
At Kentuckiana Moving, we believe in open communication and transparency. In this guide, we’ll share the top questions you should ask any moving company and explain how we answer each one to give you peace of mind during your move.
Essential Questions to Ask Your Moving Company
1. Are You Licensed and Insured?
Licensing and insurance are critical for protecting your belongings and ensuring the company operates legally.
What to Look For: Verify that the company has a valid U.S. Department of Transportation (DOT) number and adequate insurance coverage for damages or losses.
Kentuckiana Moving’s Answer: We are fully licensed and insured, meeting all state and federal requirements to guarantee the safety of your move.
2. What Services Do You Offer?
Moving needs vary widely, from basic transportation to full-service packing and storage.
What to Look For: Ensure the company offers services that match your specific requirements, such as packing, furniture disassembly, or climate-controlled storage.
Kentuckiana Moving’s Answer: We provide a full range of services, including packing, unpacking, furniture assembly, storage solutions, and specialized moving for large or delicate items.
3. Do You Have Experience With My Type of Move?
Experience is vital, especially for specialized moves such as long-distance relocations, office moves, or handling fragile items.
What to Look For: Confirm the company has expertise in moves like yours and can handle any challenges.
Kentuckiana Moving’s Answer: We have extensive experience in residential, commercial, and long-distance moves, as well as expertise in handling unique items like pianos and antiques.
4. Can You Provide References or Reviews?
Customer feedback is a valuable indicator of a company’s reliability and quality of service.
What to Look For: Look for online reviews, testimonials, or references from previous customers.
Kentuckiana Moving’s Answer: We’re proud of our stellar reputation and encourage you to check our online reviews and testimonials from satisfied clients.
5. How Do You Calculate Moving Costs?
Understanding how a company determines pricing can help you avoid hidden fees or unexpected charges.
What to Look For: Transparent pricing based on factors like distance, weight, labor, and additional services.
Kentuckiana Moving’s Answer: We provide upfront, detailed estimates based on your specific needs. There are no hidden fees—what we quote is what you pay.
6. Do You Offer a Written Estimate?
A written estimate ensures clarity and helps you compare options.
What to Look For: Request binding or not-to-exceed estimates to avoid surprises.
Kentuckiana Moving’s Answer: We always provide written estimates, detailing every service and cost to ensure transparency.
7. What Is Your Cancellation or Rescheduling Policy?
Life happens, and plans can change. It’s essential to understand the company’s flexibility in handling adjustments.
What to Look For: Fair cancellation or rescheduling policies with reasonable notice periods.
Kentuckiana Moving’s Answer: We offer flexible policies to accommodate changes, as long as you provide sufficient notice.
8. How Do You Handle Damages or Lost Items?
Even with professional movers, accidents can happen. Ensure the company has a clear process for addressing damages.
What to Look For: Coverage options and a straightforward claims process.
Kentuckiana Moving’s Answer: We take every precaution to protect your belongings. In the rare event of damage, our insurance and claims process ensures fair compensation.
9. Do You Provide Packing Supplies and Services?
Many movers offer packing materials or full-service packing, saving you time and effort.
What to Look For: Availability of high-quality packing supplies and professional packing services.
Kentuckiana Moving’s Answer: We provide premium packing materials and professional packing/unpacking services to keep your items safe during transit.
10. Are There Any Items You Can’t Move?
Certain items, like hazardous materials, plants, or valuables, may be restricted by moving companies.
What to Look For: A clear list of prohibited items to avoid surprises on moving day.
Kentuckiana Moving’s Answer: We’ll provide you with a detailed list of restricted items and help you find alternative solutions for transporting them.
11. What Steps Do You Take to Protect Furniture and Fragile Items?
Protecting your belongings during transit is a top priority.
What to Look For: Assurance of padding, wrapping, and secure handling of furniture and breakables.
Kentuckiana Moving’s Answer: We use high-quality padding, stretch wrap, and custom packing techniques to protect furniture and fragile items during the move.
12. How Do You Ensure Timely Delivery?
Punctuality is crucial, especially for long-distance or time-sensitive moves.
What to Look For: A detailed timeline and communication throughout the process.
Kentuckiana Moving’s Answer: We pride ourselves on meeting deadlines and keeping clients informed every step of the way.
How Kentuckiana Moving Answers Your Questions
At Kentuckiana Moving, transparency and customer satisfaction are at the heart of our business. We’re here to address all your concerns, ensuring you feel confident and informed before, during, and after your move.
Licensed and Insured: Fully compliant with state and federal regulations.
Comprehensive Services: From packing to storage, we handle it all.
Proven Track Record: Read our glowing reviews to see what sets us apart.
Fair Pricing: No hidden fees, ever.
Damage Protection: Professional handling and clear claims processes for peace of mind.
Frequently Asked Questions (FAQs)
Why should I ask for a written estimate?
A written estimate ensures transparency and allows you to compare costs with other movers.
How do I verify a moving company’s license?
Check for a valid DOT number through the FMCSA (Federal Motor Carrier Safety Administration) website.
What items should I avoid packing?
Items like flammable materials, perishable food, and personal documents are typically restricted.
What’s the best way to compare moving companies?
Ask the same set of questions to each company, compare written estimates, and read customer reviews.
What if I need to reschedule my move?
Contact your moving company as soon as possible to discuss rescheduling options.
How does Kentuckiana Moving protect fragile items?
We use specialized packing materials, professional techniques, and secure loading practices to ensure your fragile items arrive safely.
Choosing the right moving company is a critical step in ensuring a stress-free relocation. By asking the right questions and working with a trusted partner like Kentuckiana Moving, you can enjoy a smooth, worry-free experience from start to finish.
Contact Kentuckiana Moving today to learn more about our services and get answers to all your moving questions!
Call or Email us at:
502-408-5848
Visit us at Our Offices:
147 W Main St New Albany, IN 47150
About Kentuckiana Moving
Our mission is to provide reliable, stress-free moving solutions with exceptional care and professionalism. We strive to make every move seamless, ensuring our customers' belongings and memories are transported safely and efficiently, whether locally or long distance.
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